Sanyog Conformity
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CODE OF CONDUCT AND ETHICS POLICY

The SCS is dedicated to maintaining fairness and integrity in all its business dealings. We believe that business should be conducted with honesty, fairness, transparency, and legality. We expect all employees to uphold these high moral, ethical, and legal standards in their work.

The SCS's Code of Conduct and Ethics (Code) is designed to underpin by the following values:

  • Professional and ethical conduct
  • Efficiency and effectiveness
  • Non- discrimination and fairness
  • Responsiveness
  • Accountability
  • Transparency
  • People focus
  • Teamwork

We are dedicated to upholding the highest ethical standards in all our global operations and business practices. We recognize that our interactions with employees, customers, suppliers, and other stakeholders impact the Company's overall integrity and success. Therefore, fostering strong ethical relationships and acting responsibly are central to our values.

The Code of Ethics also helps our employees make decisions that align with SCS’s core values and guiding principles.

The Code of Ethics covers a range of issues, including conflicts of interest, integrity, confidentiality of records and information, asset protection and use, employee relations, human rights, health and safety, anti-corruption laws, insider trading, legal compliance, and the reporting of unethical or illegal conduct.

The Anti-Corruption Policy and Compliance Program reinforces SCS’s dedication to ethical behavior and adherence to all relevant Anti-Corruption Laws, as outlined in our Code of Ethics and Code of Conduct. This Policy includes compliance with regulations established by the Government of India as well as local anti-corruption laws in every country where SCS operates.

Policy on Impartiality, Confidentiality, Non-Discrimination, and Independence

The Management of SCS affirms that the company will not undertake or engage in any activities that could compromise the impartiality, transparency, confidentiality, or independence of its operations and certification activities, or lead to conflicts of interest.

SCS, an independent legal entity, was established on November 23, 2022 under the Government of India.

SCS, along with its personnel and technical experts (whether internal or contractual), is dedicated to upholding the integrity of its certification services and operations with full transparency. SCS guarantees that all its actions will be impartial in dealings with applicants, customers, employees, and other stakeholders. Additionally, SCS and its team are not involved in any consultancy related to its certification activities.

SCS is committed to providing equal opportunity and will not discriminate against anyone in any aspect of the certification policies and procedures.

All information obtained by SCS, its personnel, and technical experts during certification activities or while interacting with any organization will be treated as strictly confidential. This information will not be disclosed to any third party without explicit permission from SCS. If SCS is legally required or authorized by a contractual regulatory agreement to release confidential information to a third party or individual, the customer will be notified in advance.

Financial Stability

Means by Which Certification Service provider obtains financial Support:

SCS is a private limited company with two shareholders.

SCS possesses the financial stability and resources necessary for its certification activities. The company plans to support its certification processes using funds provided by its customers. These funds will be sufficient to cover all necessary activities and operations of SCS.

CERTIFICATION PROCESS

SCS establish a procedure, SCS/QP-14 for the certification of products as per requirements of the product certification scheme (SCS/PCS-01), technical regulations, ISO/IEC 17065, and as per requirements of ISO/IEC 17067.

SCS adheres to the rules and regulations set forth and updated by SASO. In the event of any discrepancies between the requirements of the scheme, protocols, and procedures documented by SCS and the SASO technical regulations, the updated requirements established by SASO will take precedence.

For a detailed procedure, SCS/QP-14, write to us: compliance@Sanyogconformity.com/

SCS maintains and documents a directory of certified products as SCS/QF-17. This directory is available upon request.

KSA SALEEM SCHEME

This document outlines the overall process for providing services related to the Saudi Product Safety Program (SALEEM) in the Kingdom of Saudi Arabia (KSA), with reference to the relevant and current Saudi Technical Regulations (STRs) established and enforced by the Saudi Standards, Metrology, and Quality Organization (SASO).

Sanyog Conformity Solutions (SCS) has developed the “KSA SALEEM Scheme, SCS/PCS-01” to align with the certification specifications published for the Saudi Product Safety Program. This scheme includes approval types for Type 1a and Type 3 categories, in accordance with ISO/IEC 17067.

details

For a detailed scheme process as per SCS/PCS-01, write to us compliance@Sanyogconformity.com

Terms and Conditions for Granting, Maintaining, Expanding, Reducing, Suspending/Terminating, Withdrawing, and Renewing Certification

SCS adheres to the rules and regulations established and updated by SASO. The latest guidelines, terms, and conditions published by SASO will apply to the granting, maintaining, expanding, or reducing of certification scope, as well as to the suspension/termination, withdrawal, and renewal of certification.

SCS has also established procedure QP-07 for these processes. For detailed information, please contact us at compliance@Sanyogconformity.com.

TERMS & CONDITIONS FOR USE OF CERTIFICATE

The defined terms & conditions for use of a certificate of conformity are an integral part of the agreement with the client and all of its provisions are binding upon signing the agreement by the parties.

  • The Certificate is only applicable for the product(s) under certification that meets the certification requirements.
  • The certificate remains valid until the date specified on it.
  • The use of the certificate does not, under any circumstances, substitute for the responsibilities of the product manufacturer.
  • If the certificate is found to be fabricated, SCS will undertake all necessary legal actions as deemed appropriate under current local legislation.
  • The certificate cannot be transferred. It is not transferable, and it is unseizable.
  • In the event of a merger, liquidation, or absorption of the certificate holder or beneficiary, all certificates of conformity will automatically expire. The terms for issuing a new certificate will be determined in consultation with SCS.

Misused cases are considered where reference is made to the certificate including:

  • The certificate, any statements about the certification, or any part of them, are used in a misleading manner.
  • Product for which the certificate of conformity has expired.
  • Extending the reference of certificates of conformity to products beyond those that are certified.
  • Partial reproduction of certificate.
  • Unauthorized use of the SCS logo or that of its accreditation body.

The Technical regulations covered under KSA SALEEM SCHEME

TECHNICAL REGULATIONS TYPE APPROVAL
Technical Regulation for Machinery Safety – Part 1: Portable and/or Hand-oriented Machines Type 1a
Technical Regulation for Paper and Cardboard Type 3
Technical Regulation for Machinery Safety Type 1a
Technical Regulation for Leather Products Type 1a and Type 3
Technical Regulation for Glue and Adhesive Materials Type 3
Technical Regulation for Building Materials - Part 1: Metal and Alloy Sectors for Constructions and Buildings Type 3
Technical Regulation for Building Materials - Part II Type 3
Technical Regulation for Building Materials – Part 3: Hydraulic Connections Type 3
Technical Regulation for Building Materials: Part 4: Bricks, Tiles, Ceramics, Sanitary Ware, and Related Products Type 3
Technical Regulation for Building Materials: Part (5): Pipes used in Water, Electricity, and Gas Network Type 3
Technical Regulation for Personal Protective Equipment and Clothing Type 3
Technical Regulation for Food Safety in Tools and Appliances Used in Kitchen Type 3
Technical Regulation for doors, windows, and accessories Tyep 1a
Technical Regulation for Auto Spare Parts Type 3

Process For Complaints & Appeals

Any expression of dissatisfaction with SCS services that requires a response is treated as a complaint. The nature of the complaint will determine whether it is addressed as an appeal or a business dispute. Complaints related to compliance or certification decisions made by SCS are handled as appeals, while all other issues are managed as business disputes.

SCS follows procedure QP-09 to resolve all complaints and appeals. Detailed information about this procedure is available upon request.

SCS acknowledges all complaints and appeals within 2 working days of receipt and aims to resolve them within 30 days of acknowledgment.

The appellant should submit their complaint(s) and appeal(s) in writing to SCS via email at compliance@Sanyogconformity.com.

We invite our valued customers to share their feedback to help us improve our services. We look forward to assisting you to the best of our abilities.